Frequently asked questions

What is the Signifikant Aftermarket Information Management Solution?

Signifikant is an enterprise platform that digitizes aftermarket sales, streamlines information management, and enables efficient distribution of spare parts and service information. It helps businesses provide up-to-date product, spare parts, and service details to customers and service teams, increasing sales, profitability, and customer satisfaction.

  • Aftermarket PIM: Centralizes all aftermarket data, including spare parts and service information.
  • Catalogue Solution: Enables creation and sharing of custom parts catalogs in multiple formats (web, XML, XLS, PDF).
  • Web Viewer: Provides browser-based access to catalogs and service information with e-commerce capabilities.
  • Editorial Environment: For managing and editing aftermarket data and catalogs.
  • Integration Layer: Connects with ERP, PLM/PDM, CAD, and other systems for seamless data flow.
  • Optional Add-ons: Asset management, offline viewer, cross-selling, ticketing, and more.

The platform offers extensive customization options, allowing you to adapt layouts, features, and functionalities to match your branding and business requirements. You can tailor the user interface, workflows, and add-ons to ensure a cohesive experience for your company and customers.

Signifikant integrates seamlessly with source systems such as ERP, PLM/PDM, and CAD. This ensures that all product catalogs, aftermarket data, and product information are synchronized and always up-to-date, supporting efficient e-commerce and service processes.

Yes, the platform supports management of multiple brands and allows for an unlimited number of editorial users and end-users. User access and permissions can be controlled based on roles and group memberships, making it suitable for organizations with complex brand and user structures.

The Web Viewer enables users to access published service information and spare parts catalogs directly from any web browser or mobile device. It features intuitive navigation, advanced search, interactive illustrations, and e-commerce functionality for ordering parts and services online.

Yes, an offline viewer is available as an add-on. This allows users to download and access catalogs and service information without an internet connection, ensuring accessibility even in remote or low-connectivity environments.

Advanced modules include:

  • Asset management
  • Custom filtering
  • Cross-selling in the webshop
  • E-commerce ticketing system integration
  • Claims handling
  • Offline viewer

These features can be added as needed to extend platform functionality.

By providing a single source of truth for product and service information, real-time updates, and easy access to catalogs and ordering, Signifikant helps businesses boost aftermarket sales, improve customer engagement, and streamline the sales process.

The platform synchronizes with source systems (ERP, PLM/PDM, CAD) and supports automated imports and updates. This ensures that all catalogs and service information are current and accurate across all channels.

Yes, Signifikant automates the creation of illustrated spare parts catalogs, including parts lists and technical documentation. Catalogs can be generated and published in multiple formats with minimal manual intervention.

The integrated e-commerce module allows customers to order spare parts and services directly from the catalog. Features include shopping cart, order templates, real-time inventory, and integration with ERP for order processing.

  • 24/7 access to up-to-date product and service information.
  • Faster and more accurate parts identification and ordering.
  • Reduced downtime with quick access to repair guides and documentation.
  • Enhanced self-service options for customers and partners.
  • Improved service efficiency and customer satisfaction.

The platform is designed for rapid deployment. With its modular approach and integration capabilities, businesses can implement and start using the solution quickly, minimizing time-to-value.

Signifikant provides comprehensive support and training throughout the implementation and operational phases. This includes onboarding, user training, technical support, and ongoing assistance to ensure successful adoption and optimal use of the platform.