“The Signifikant aftermarket platform has provided Komatsu Forest a centralized platform to distribute aftermarket information to the global footprint of Komatsu Forest including the dealer network. Spare part information, user manuals, service & workshop manuals, training materials etc. are available in the same platform for all authorized personnel. The information can be reached by our technicians also from an offline application, useful in remote unconnected areas where our customers operate our forestry machines.”
Andreas Ritzén, General Manager Aftermarket publications, CSB, Komatsu Forest AB
The issue at hand
Komatsu Forest faced challenges in providing detailed product configuration information due to fragmented and outdated systems, including paper records and legacy technologies. The company needed a solution to centralize information, streamline updates, and meet the needs of their diverse customer base and extensive product line.
What was done
Komatsu Forest partnered with Signifikant to create a custom platform that integrates and analyzes data across multiple sources, addressing complex challenges. The solution included advanced serial number filtering, detailed configurations, and comprehensive aftermarket information like spare part e-catalogues, manuals, and training materials. Various web and offline applications were developed, offering tailored access for staff, dealers, and the public.
The after-effect
The collaboration resulted in a solution integrating various data sources. This enabled efficient management of about 65000 spare parts and enhanced aftermarket support. Key features include serial number filtering and multi-tiered access systems, simplifying operations. The initiative has improved Komatsu Forest’s market position, allowing for steady customer support and operational efficiency enhancements.