Backing personalized and aggregated content delivery with processes and tools.

Is your organization ready for aftermarket e-commerce from an organizational, architectural and information perspective?

Join us at the place for technical information - BOTI Live 2021.

Listen to our session on 'Overcoming the Aftermarket Information Challenge to Provide Improved Customer Experience

Demonstration on how users of whitegoods such as washing machines, can be empowered to perform maintenance and repair with augmented reality

Una macchina, una volta venduta, viene mantenuta funzionante il più a lungo possibile. I produttori devono trovare il modo di migliorare i profitti derivanti dal suo intero ciclo di vita. Noi presenteremo una soluzione congiunta, ovvero un “Aftermarket Customer Portal”

In collaboration with Emerce and Intershop Communications AG. We will discuss how you can retain customers longer with a personalized portal and what the portal can mean for your turnover

in conversation with Lars Nilsson, VP After Sales at Ålö, to discuss the impact of digitalization and new initiatives to improve their users’ experience.

We will dive into two typical customer journeys where the customers can purchase services and spare parts from a personalized catalog